Free Hardware

Caller ID

4.7/5 - (24 votes)

$9.99

Free hardware included with subscription

(SkyTab) Caller ID connects incoming restaurant calls with the Shift4 Dine POS workflow. Staff can view caller information on the Workstation, match returning customers with existing records, and start a new ticket directly from the Caller ID screen.

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Incoming-call visibility
Available customer context
Restaurant POS hardware
Connected restaurant workflow

Product Overview

About the Caller ID

(SkyTab) Caller ID connects incoming restaurant phone calls with the Shift4 Dine POS and customer database, helping staff move from answering the phone to starting an order without treating each call as a separate manual process. When a customer calls, the Caller ID screen can show the incoming phone number, the time of the call, and the phone line used. Staff can select the caller directly from the list and begin creating a new ticket from the Workstation.

For repeat customers, the restaurant Caller ID workflow becomes especially useful. Shift4 Dine can match the caller’s information with an existing customer record, giving staff access to details already stored in the Customer Database. Customer profiles can include contact information and previous orders, allowing employees to recognize returning callers and work with their existing information instead of starting from scratch each time. If the caller is new, the phone number can be carried into a new customer profile before the order is created.

The Shift4 Dine Caller ID settings also let restaurants control how incoming calls fit into their ordering process. Managers can choose how long calls remain visible in the Caller ID list, how long incoming-call notifications stay on screen, and which order type should be assigned by default when staff create a ticket from a caller. This makes the feature particularly relevant for pizzerias, takeout restaurants, delivery-focused businesses, and other operations that still receive a significant share of orders by phone.

Unlike a basic standalone caller ID display that only identifies who is calling, (SkyTab) Caller ID links caller information directly with restaurant order management. The feature works alongside the Workstation and Customer Database, helping staff move from an incoming call to a customer record and then to an active ticket inside the same POS environment. For restaurants handling frequent phone orders, it provides a practical way to organize calls, recognize returning guests, and keep telephone ordering connected with the rest of the Shift4 Dine workflow.

Specifications

Key Details & Specs

Incoming calls: Display incoming customer calls in the POS workflow
Customer context: Display existing customer information when available

Compatibility

Works Seamlessly With

✓Shift4 Dine POS workflow

✓Workstation

Why Choose Caller ID?

Call visibility

Bring incoming calls into the restaurant POS workflow.

Customer context

Surface available customer information for returning callers.

Focused POS accessory

Adds a specific operational capability to a connected restaurant POS setup.

Workflow support

Keeps the relevant task available where restaurant staff need it.

What Our Clients Say About Us

    
 
 
       Posted on Google  
   
   Olivia Ramos 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very well trained professional work done right! Best POS by far! Definitely will be recommending to all my business friends! The customer service has gotten better and I love the fact that they have real technicians that can come by to fix issues next day!
  
 
      Posted on Google  
   
   Little Pecan Bistro 
 
 
 
 Trustindex verifies that the original source of the review is Google. Costs of using this POS is much cheaper than some companies in the market. Customer service in general is very caring and professional. The system is easy to operate with. The online gift cards purchase isn’t user friendly, called service team several times, not so much improvement has been made. Hopefully in the future they may solve the problem.
  
 
      Posted on Google  
   
   Ray Murray 
 
 
 
 Trustindex verifies that the original source of the review is Google. Did a lot of research on different POS before deciding on this one for 3 restaurants. Very happy with our decision. It has all of the modern equipment and convenience features we wanted at a better price point than most others out there. The 3 restaurants are all different so it’s nice to be able customize the set up to fit each one’s unique needs. Very user friendly interface on POS, handhelds, and back office log in.  All in all a really great value!
  
 
      Posted on Google  
   
   BROOKLINE FAMILY Restaurant 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m very fond of this and will continue to do business with them, very helpful always and good care whenever needed.
  
 
      Posted on Google  
   
   DONGWOO PARK 
 
 
 
 Trustindex verifies that the original source of the review is Google. best pos system! especially Max the sales rep helped us a lot with setting up  the account!
  
 
      Posted on Google  
   
   Carmelo Graceffa 
 
 
 
 Trustindex verifies that the original source of the review is Google. Sales rep Max worked with us on selling and  installing a brand new Harbortouch POS. He was helpful every step of the way. He knows the product and he adjusted the software to work for our restaurant.

The system is pretty easy to use. Remote tech support is available to troubleshoot when we need them. We're pretty satisfied. This was our very first POS. Our operations streamlined significantly.
  
 
      Posted on Google  
   
   Jim Tziavas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We just got our pos system in our restaurant. Everything works good so far. We like accepting Apple Pay and Online Orders directly through the system. The POS itself is very easy to use. The guys at Harbortouch POS of Boston showed us great support since the installation. They have been in our restaurant for the whole week until our staff got used to everything.
5 stars deserved!

Frequently Asked Questions

What does Caller ID do?

Caller ID brings incoming calls and available customer information into the restaurant POS workflow.

Does this work within a Shift4 Dine setup?

This product is intended for use within the Shift4 Dine restaurant POS workflow.

What should restaurants consider when choosing this product?

Consider the service workflow, the staff role using the device, and the connected POS components already in use.

How does this accessory fit into a restaurant setup?

It supports a focused task within the connected Shift4 Dine POS workflow.

Does it replace the POS workstation?

No. It is an accessory that supports a specific restaurant operation role.

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